With three patents, the Jabra Engage 50 headset improves call quality in contact centres through noise cancellation and analytics
Jabra is launching the Engage 50 – a professional digital corded headset that sets new standards for call quality and employee productivity to raise customer satisfaction. Jabra has engineered the Engage 50 to solve the problems facing customer service-led organisations, with recent studies saying that 73 per cent of agents find that noise has a negative effect on their productivity.*
Specifically designed for softphone environments, with features that combat noise and interruptions in the contact centre to drive customer satisfaction, the Jabra Engage 50 features a unique 3-microphone system that filters out background noise and breathing sounds, giving callers a superior experience. Stereo sound and super wideband enable vibrant, lifelike conversations – with the highest levels of hearing protection for agents. The Jabra Engage 50 is compatible with on-premises and cloud-based softphone platforms.
Rich call analytics
The Jabra Engage 50 headset uses specially-designed software to provide rich call analytics to power data-driven decisions to improve the customer experience, whilst combating the agent’s key pain point: noise. When using the Jabra Engage 50 the user gets live on-screen guidance via the Jabra Direct software to adjust the microphone boom arm if it’s not placed in an ideal position and should be adjusted to deliver the best call quality to enhance the customer experience.
With the Jabra Express software, the business can get an overview of the data for individual users or groups. For instance background noise measurements give companies an indication of areas or time periods where noise is above a certain threshold. This allows the business to make data-driven decisions to reduce noise and enhance productivity.
The headset also addresses the issue of interruptions that affect agents’ work focus, thanks to multi-colour status lights on both earcups. These lights can be customised for the needs of the business**, ensuring that users are never bothered while in the middle of an important call. Impressive passive noise cancellation further guards against interruptive ambient noise and improves agents’ ability to focus.
“Our research has found that up to 90 per cent of organisations perceive customer satisfaction as a competitive differentiator,” said David Piggott, A/NZ managing director at Jabra. “When it comes to improving call quality and outcome, it’s vital that we listen to customer service agents, who know better than anyone what distracts them from doing their job, or completing calls satisfactorily.”
“That’s why we’ve engineered the Jabra Engage 50 to meet the challenges of today’s customer service-oriented business. There’s no headset on the market that provides the same levels of audio quality, noise cancellation and features to help call-centric workers to focus on their job without fear of interruption. We’ve also listened to business owners, two thirds of whom plan strategic investments in advanced analytics in the next two years. The rich call analytics in the Jabra Engage 50 enable businesses to make data-driven decisions to improve call quality for both agents and customers,” added David Piggott.
The Engage 50 headset holds three patents for features that improve call quality: its 3-microphone system to reduce unwanted sounds, embedding the processing chip directly in the earcup, and the audio improvements that balance the incoming sound and automatically adjust to the users’ preferences.
Further to these patents, Engage 50 features a call control unit accessory, the Jabra Engage Link, that allows agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. Meanwhile, each headset incorporates category-first USB-C for easy connection to PC and mobile devices, with the option of USB-A connectivity as an accessory.
Key features: Jabra Engage 50 Stereo/Mono
- Noise cancelling 3-microphone system with stereo sound and super wideband
- Impressive passive noise cancellation
- Meets Skype for Business Open Office requirements
- Two integrated status (busy) lights
- Comfortable and adjustable for all-day use
- Live on-screen microphone guidance for users
- Rich call analytics for the business to use
- USB-C connectivity. USB-A connectivity via accessory
- The Jabra Engage 50 Stereo/Mono headset is now available at Jabra.com.au and via selected partners at RRP AU$270, NZ $284 (Mono) and AU$300, NZ$316 (Stereo)
- Engage Link control unit: USB-A + USB-C, UC + MS: RRP AU$135, NZ$142
*Jabra 2017 Q3 Call Centric survey
** Requires Jabra SDK
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. Proudly part of the GN Group, we are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; and wireless headphones and earbuds that let consumers better enjoy calls, music, and media. Jabra employs close to 1,100 people worldwide, and reported annual revenue of DKK 4bn in 2017. The GN Group, founded in 1869, operates in 100 countries and delivers innovation, reliability, and ease of use. Today, GN employs more than 5,500 people, and is Nasdaq Copenhagen listed. GN makes life sound better. www.jabra.com