Canadian electric, water, and natural gas provider Liberty Utilities has selected global connected safety technology company Blackline Safety Corp to help protect its frontline workers in North America, Bermuda and Chile.
The company has deployed its first 300 Blackline wearable devices, including both Blackline’s leading G7c (cellular) and G7x (satellite) models.
Due to the need for faster emergency response for frontline workers and the rising occurrences of security events, including verbal abuse and physical aggression against staff by customers, Liberty turned to Blackline for a connected lone worker safety solution that could scale across their gas, water, and electric divisions and record interactions.
“The world has changed, people have changed,” said Liberty’s Kevin Spottiswood. “If we don’t change with it, if we don’t outfit our folks with whatever we can to succeed or to fail safely, then you know we haven’t done our job, especially as a health and safety team.”
Before using Blackline’s wearable technology, the company documented security events manually in an ad hoc way. Now, Liberty’s frontline worker interactions are monitored and recorded by Blackline’s safety operations centre agents, with the wearables providing extensive protection through features such as:
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Connectivity anytime, anywhere: delivering both cellular and optional satellite connectivity for a failsafe way to keep in touch with workers, in even the most remote locations;
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Real-time awareness: providing access to worker location and instant, geo-stamped notifications when a worker is in distress to support a quick response;
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Communication options: reaching employees via two-way voice, text or push-to-talk;
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Lone worker protection features: providing manual (emergency SOS), automatic (falls, no-motion) and time-based (missed check-in) alerts;
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24/7 live monitoring: responding to alerts around-the-clock; and
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Automated reporting: harnessing actionable information and a hassle-free way to understand compliance and record incidents.
Spottiswood said Liberty chose Blackline’s connected safety platform as it offered instant visibility of their workers’ safety status, location, and a reliable way to reach them.
To support the technology, Liberty has also developed a new lone worker policy with a more precise and more prescriptive definition of a lone worker and a mandate that employees wear their Blackline device, regardless of division or region.
