The UK’s Tyne and Wear Fire and Rescue Service will strengthen its emergency response capabilities through a Motorola Solutions cloud-hosted Control Room Solution (CRS).
The CRS will foster digitalisation, streamline workflows and offer the agency the ability to better scale operations in critical situations such as flooding and wildfires, which have increased in frequency in the UK in recent years.
“Our objective is to create one of the safest communities in the country,” said Tyne and Wear Fire and Rescue Service’s Phil Clark. “We are amongst the fastest responding fire and rescue services in the UK for dwelling fires with an average response time of 5 minutes 58 seconds. We will continue to invest in new technologies and plan to offer other fire and rescue services the opportunity to join our newly created control room solution.”
Tyne and Wear Fire and Rescue Service operate 17 fire stations across Northeast England. Their responsibilities include responding to primary and secondary fires, road traffic collisions, civil emergencies, water and structural rescues and delivering fire safety advice to residents and businesses.
The browser-based CRS enables staff to access the control room by securely logging on from any location to set up mobile command posts or provide remote support for incidents. The new platform will integrate Motorola Solutions’ Command Central Evidence software for storing and securely handling control room voice recordings, unifying critical communications and data in one platform while linking to the appropriate cases.
