VIVOTEK has expanded its VORTEX cloud security platform with new generative AI capabilities and personal safety detection features, as part of a broader push to position the platform as a unified, cloud-based command layer for video surveillance and access control.
The latest update introduces “Think Alert”, a generative AI-powered feature that allows operators to create alert rules using natural language rather than traditional rule-based configuration. The capability is designed to help organisations identify risks more quickly and reduce response times by shifting security operations from reactive review to proactive detection.
Think Alert is built on a visual language model and enables users to define scenarios such as unauthorised activities or restricted-area violations by typing simple descriptions. When matching conditions are detected in live video, the system automatically triggers alerts in real time, allowing earlier intervention.
Alongside generative AI, VIVOTEK has added new AI-based personal safety detection functions aimed at industrial, public-sector and high-risk environments. These include personal protective equipment detection, which identifies whether individuals are wearing items such as helmets or reflective vests, and fall detection to flag potential medical emergencies or workplace incidents.
VIVOTEK said the safety-focused features are intended to support continuous monitoring, faster incident response and the creation of auditable safety records across sectors including manufacturing, logistics, retail, public transport, social housing and aged care.
The company has also expanded VORTEX’s ecosystem by integrating the platform with multiple access control-as-a-service providers, including Brivo, Kisi and PDK. The integrations allow access control events to be correlated directly with video footage within a single interface, enabling faster investigation, remote control and improved situational awareness.
By combining video surveillance, access control and AI analytics in one cloud platform, VIVOTEK is targeting organisations looking to simplify fragmented physical security systems and accelerate adoption of physical security as a service models.
“Security is rapidly moving to the cloud, with organisations increasingly focused on integrating cloud and edge AI while enabling real-time, cross-domain decision-making,” said Diro Fanchiang, director of product planning at VIVOTEK. “With VORTEX as our core cloud service, we are advancing our vision of delivering unified control through a single platform.”
VIVOTEK said the latest enhancements reflect growing demand for scalable, cloud-based security platforms that support faster deployment, ecosystem integration and AI-driven automation, as enterprises and public agencies seek to improve resilience and operational efficiency without increasing complexity.
